FREQUENTLY ASKED QUESTIONS

For time-sensitive requests, such as order cancellations or address changes, please contact us for assistance.

How do I check on an order I have placed?

You can check this by logging into your account through this link

Do you accept international orders?

We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside the U.S. We apologize for any inconvenience.
For more information about ordering, click here

Is it safe to use my credit card?

At Lab Series Online, we understand how important security is to you. When you place an order at Lab Series Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

You can be assured that your order will be placed safely and securely. We have used government-approved encryption software.

For more information, please click here and go to the 'Security Online' section.

Does anyone else see the information I provide to Lab Series?

We may share your personal information with:

  • Our Brands. When you interact with a Brand, we may share your personal information with other Brands. Those other Brands may use your personal information for marketing and advertising and other purposes identified in this Privacy Policy.
  • Our Subsidiaries and Affiliates. We may transfer your personal information to our subsidiaries and affiliates on a need-to-know basis for the purposes identified in this Privacy Policy.
  • Service Providers. We may transfer personal information to service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose personal information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and that provide website and application functionality, hosting, analytics, customer support including through automated virtual agent and live person chat, advertising and marketing services.
  • Parties to a corporate transaction. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation).
  • Advertising Companies. We work with third-party advertising companies (such as advertising networks) to serve advertisements on our behalf. For additional information, see the How We Use Information to Advertise section.
  • Other third parties. In addition, we may disclose Personal Information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity, (iv) when disclosure of your personal information is otherwise required or permitted by law, or (v) with your consent (such as third-party salons, spas and third-party retailers).

All the above categories exclude text messaging originator opt-in data and consent; this personal information will not be shared with any third parties, excluding aggregators and providers of the text message services.

When you interact with a Brand, we may share your personal information with other Brands. Those other Brands may use your personal information for marketing and advertising and other purposes identified in this Privacy Policy.

For more information, click here

What is your return/exchange policy?

If you are not satisfied with your online purchase, we’re happy to refund your purchase price if the return complies with our return policy.

Products purchased from labseries.com must be returned in new or gently used condition and within 30 days from the date the order is delivered. We accept returns for products purchased from labseries.com only, and all returns are inspected upon receipt at our warehouse.

For more information, click here

Where can I buy Lab Series products?

You can see our list of stores here

What is Lab Series doing about REACH, the new EU chemicals regulation?

Visit our page for more information by clicking here.

Learn more about REACH – for Consumer, Web Site, and Media Responses.

Visit our page for more information by clicking here.