Shopping

How to shop online

Welcome to Lab Series Online. Shopping is easy, convenient and secure.

Simply click "Add to Cart" to place the product selected in your shopping cart. You may continue adding products to your shopping cart until you are ready to checkout.

When you've completed shopping, click the "Checkout" button found on the upper right side of each page.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping cart during checkout prior to clicking on "Submit Order."

After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us at 1-866-316-4819 for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call Lab Series Online Customer Service at 1-866-316-4819 or live chat us. For fastest service, please have your order number available.

View Cart

Click on "View Cart" at the top of each page to display your shopping cart with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

Deleting Items from your Shopping Cart

If you wish to delete an item in your Shopping Cart, simply go to "View Cart" and select the "Remove" button to the left of the product name. The item will be removed from your shopping cart.

Using the shopping cart

To Edit Item Quantity - click on the quantity box, change the number, and click the "update" button on the bottom of the page. To Remove an Item - click on the word "remove" next to the quantity box. The product will then be removed from your shopping bag. To Save a Product to Purchase Later (Lab Series Online members Only) - click on "save for later" next to the quantity box. The product will then be moved to the Save for Later section at the bottom of the page.		To Continue Shopping - click on "continue shopping" on the top and bottom of the page. This takes you to the page you previously viewed. To proceed to Checkout - click on the "continue checkout" button at the top or bottom of the page.

Optimal Online Color Settings

This site is best viewed with Netscape or Internet Explorer 5.0 or higher and a minimum monitor resolution of 800 x 600. Please note that monitors display colors differently based upon their settings.

Please feel free to live chat us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.

Security Online

At Lab Series Online, we understand how important security is to you. When you place an order at Lab Series Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• AOL 5.0 and higher
• Internet Explorer 5.0 and higher
• Mozilla Firefox 1.0.4 (Windows only)
• Netscape 6.0 (Windows only)
• Safari RSS

Item Availability

Temporarily Out of Stock / Backordered Items

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-866-316-4819 and we will be happy to assist you.

Pre-sell Items

Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped. Anticipated shipment time (i.e. "Available for shipping in mid-September") is indicated on the site adjacent to product information.

Please note: The actual delivery date of your order depends on the shipping method you select.

Maximum purchase policy

We regret that we must limit orders to no more than eight (8) of any single item and 14 total items per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions please contact us at 1-866-316-4819 or live chat us and we will be happy to assist.

Redeeming promotion codes

Steps for Redeeming a Promotion Code:

1. Enter your promotion code (codes are case sensitive) on the "Payment Information" section of the "Billing" page.
2. Promotion codes are case sensitive and should be entered exactly as they appear.
3. Type in any additional required information.

When a promotion code is accepted, the offer will be displayed in the "Order Review" page.

Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI, WV. Sales tax will be assessed on the total purchase*, including shipping and handling charges. NOTE: Shipping is taxable in ND, NE, SD, but is not taxable in SC and IA. If you have other questions regarding sales tax, please feel free to live chat us.

*Purchases paid for with Lab Series Gift Cards are subject to applicable sales tax. No sales tax is charged when buying Lab Series Gift Cards

Payment options

Accepted payment methods:

Orders placed with eGift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.

• American Express
• Discover
• MasterCard
• Visa
• PayPal
• LabSeries Online eGift Cards

We're sorry, we do not accept:

• CODs
• Layaway plan
• Personal Checks
• Money Orders
• Credit cards with billing addresses outside the U.S.

Important information:

• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.